AI Video Credits Explained: Cost, Refunds, and Expiry
How DuetTake credits work — what each video costs, what happens when a generation fails, and why credits never expire.
Hotel Lobby Editorial
Credits are the only currency on DuetTake: no subscription, no monthly fee, no seat licenses. You buy a pack once and spend it whenever you like. Here is exactly how the accounting works.
What does a video cost?
Each export is priced by output quality:
| Quality | Credits |
|---|---|
| 480p | 20 |
| 720p | 45 |
| 1080p | 80 |
The cost is charged when you press generate, and the counter on the generator always shows the price before you commit. If you are budgeting a project, the quality guide explains when the cheaper tiers are the right call.
What happens when a generation fails?
The reserved credits come back automatically. Three failure cases, one rule:
- The provider rejects the request (safety review, unsupported content): full refund, usually within a minute.
- Rendering fails mid-task: full refund when the task reports failed.
- You cancel a queued task: the reserved credits are released.
You never need to file a ticket to get failed-job credits back — the ledger handles it. A failed job is annoying; it is not a financial loss.
Do credits expire?
No. Credits have no expiry date. Buy a pack during a launch discount and use it next year — the balance will still be there. This is a deliberate product decision: AI video is an occasional tool for most people, and a 30-day countdown would punish exactly the casual users the product is built for.
How should you budget a project?
A practical rule of thumb:
- Estimate one 480p draft per candidate idea (20 credits).
- Add one 720p export per idea that survives the draft round (45).
- Add a 20–30% buffer for retakes — faces and motion occasionally need a second pass.
So a personal project with three ideas lands around 200 credits; a single keepsake video is usually under 70. Current pack sizes and prices are on the pricing page.
Are there subscriptions?
No, and there won't be. Packs only. If a competitor's "cancel anytime" plan has burned you before, this is the alternative: pay for what you render, nothing else.
Frequently asked questions
Can I transfer credits to another account? Not currently. Credits are tied to the account that bought them.
Do refunded credits count toward my balance history? Refunds simply reverse the deduction — your balance returns to its pre-generation value, and the transaction log shows both entries.
What payment methods are supported? Major cards through our payment partner, with more regional options coming. Check the checkout for the current list.
