Refund Policy

Scope

This Refund Policy applies to one-time credit packs purchased through our service. We do not sell subscriptions, so there is no subscription to cancel and no automatic renewal to stop. This policy should be read together with our Terms of Service.

Nothing in this policy limits any mandatory consumer right that applies in your country or region.

One-Time Purchases

Credit packs are one-time purchases: you pay once, the credits are added to your balance, and nothing is ever charged again unless you explicitly buy another pack. Purchased credits never expire.

How Credit Returns Work (Not Cash Refunds)

When a generation fails or is rejected by the model provider's safety review before producing a result, the reserved credits return to your balance automatically — usually within a minute. This is a credit return, not a cash refund, and it requires no support ticket.

Credit returns and cash refunds are different things: a failed task returns credits; only the cases below can return money to your payment method.

Requesting a Refund

Submit a refund request through our customer-support channel as soon as possible and, where permitted by law, within 14 calendar days of the charge. Include:

• The email address associated with your account.
• The order or transaction number.
• The date and amount charged.
• A short explanation of the issue.

Submitting a request does not guarantee approval. We review the payment, service usage, credits, and circumstances of each request.

When a Refund May Be Approved

A full or partial refund may be approved when:

• You were charged more than once for the same purchase.
• The charged amount or product was incorrect.
• Purchased credits were not added to your account.
• A sustained technical failure prevented you from using the paid service and we could not resolve it.
• A payment was unauthorized, subject to reasonable account and payment verification.
• Applicable law requires a refund.

Items Generally Not Refundable

Except where required by law, refunds are generally not available for:

• Credits already used for completed video generations.
• One-time credit packs after a substantial portion of the credits has been consumed.
• Free, promotional, bonus, or manually granted credits.
• Dissatisfaction caused only by the subjective style or creative quality of a completed AI result.
• Accounts suspended or terminated for violating our Terms of Service.

Approved Refunds

Approved refunds are normally sent to the original payment method. We may revoke the corresponding unused credits or paid benefits when a refund is issued.

We initiate approved refunds promptly, but your bank or payment provider controls when the funds appear in your account. Currency conversion differences, bank fees, and payment-provider fees may not be refundable unless required by law.

Chargebacks

Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue. This does not waive any right you have to dispute a charge with your payment provider.

Changes to This Policy

We may update this Refund Policy from time to time. Changes apply prospectively unless applicable law requires otherwise. The latest revision date appears at the top of this page.

Contact Us

To request a refund or report a billing issue, contact us through the customer-support option on our website and include your order number.